e98game Privacy
Policy

e98game ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at e98game.bet. We are fully committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with our platform.

This Privacy Policy sets out in clear terms what personal information e98game collects from players and site visitors, the purposes for which that information is processed, the legal grounds on which we rely, how long we keep it, who we share it with, and what rights you have in relation to your own data.

This policy applies to all personal data collected through the e98game website, mobile platform, customer support channels, live chat, and any other means by which you interact with e98game. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with e98game.

e98game reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address on file. The updated policy will take effect immediately upon publication. Your continued use of the platform following any update constitutes acceptance of the revised policy.

e98game collects personal data through several channels — registration forms, account verification processes, payment transactions, platform usage, customer support interactions, and automated technical systems. The categories of personal data we collect are described below.

e98game does not knowingly collect special category data (such as health information, political opinions, or biometric data) except where expressly required by law or for responsible gaming intervention purposes — for example, where a player has self-declared a gambling problem or requested self-exclusion support.

e98game processes your personal data only for purposes that are clearly defined, lawful, and proportionate to the data collected. The following table summarises our primary processing activities and their purposes.

• Account Registration & Management: We use your identity and contact data to create and manage your e98game player account, verify your eligibility to play (21+ age check), and communicate essential account-related information such as password resets, security alerts, and account status updates.
• Identity Verification (KYC): We process identity documents and financial data to comply with our anti-money laundering (AML) and Know Your Customer obligations as a licensed gambling operator. KYC verification is mandatory before any withdrawal is processed.
• Payment Processing: Financial data is used to process deposits and withdrawals securely via your chosen payment method — whether JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, or Bitcoin. Transaction records are maintained for regulatory compliance and audit purposes.
• Platform Operation & Game Delivery: Technical and behavioural data is used to deliver a personalised, stable, and responsive gaming experience. This includes loading your preferred games, remembering your settings, and ensuring fair game outcomes through certified RNG technology.
• Fraud Prevention & Security: e98game employs real-time fraud detection systems that analyse technical and behavioural data to identify suspicious activity, prevent account takeovers, and detect collusion or bonus abuse patterns.
• Responsible Gaming Monitoring: Behavioural data — including session length, betting frequency, and deposit patterns — is monitored to identify players who may be showing signs of problem gambling. Where concerning patterns are detected, e98game may proactively reach out with responsible gaming resources or impose protective account restrictions.
• Customer Support: Communications data from live chat and email interactions is used to investigate and resolve support requests, complaints, and disputes in a timely and accurate manner.
• Marketing Communications: Where you have provided consent during registration or via your account settings, e98game may send you promotional emails or SMS messages about bonuses, new games, and platform updates. You may withdraw this consent at any time by updating your preferences in the account dashboard or contacting support.
• Legal & Regulatory Compliance: e98game processes and retains personal data as required by our licensing obligations, applicable anti-money laundering legislation, and any lawful requests from regulatory authorities or law enforcement bodies.

e98game will not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

e98game processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to operate your e98game account, process your deposits and withdrawals, settle your bets, and deliver customer support.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations as a licensed gambling operator, including KYC identity verification, AML transaction monitoring, and regulatory reporting to licensing authorities.
• Legitimate Interests: Processing is necessary for e98game's legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and improvement of our services — provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and optional analytics cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without penalty, though this will not affect processing that took place prior to withdrawal.

e98game does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. We share personal data only with carefully selected third parties where necessary to operate the platform, fulfil our legal obligations, or protect the interests of our players. All third-party data processors engaged by e98game are contractually bound to process your data only on our instructions and in compliance with applicable data protection standards.

The categories of third parties with whom e98game may share personal data are as follows:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment gateway providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• Identity Verification (KYC) Providers: e98game uses accredited third-party KYC and AML screening services to verify player identities and screen against sanctions lists. These providers process identity documents and biometric data under strict confidentiality agreements.
• Game Software Providers: Our casino game and sportsbook software providers may receive anonymised or pseudonymised player data — such as session identifiers and game history — for the purpose of game delivery, RNG certification, and fairness auditing.
• Analytics & Fraud Detection: e98game uses platform analytics and fraud detection tools that process technical and behavioural data to maintain platform security and improve user experience. These tools operate under data processing agreements that limit use to the stated purposes only.
• Legal & Regulatory Authorities: e98game will disclose personal data to law enforcement bodies, regulatory authorities, or courts where required to do so by law or where disclosure is necessary to protect the rights, property, or safety of e98game, its players, or the public.
• Professional Advisers: Legal, accounting, and compliance advisers engaged by e98game may access personal data on a strictly need-to-know basis in the course of providing professional services, subject to confidentiality obligations.

In the event of a merger, acquisition, or sale of all or substantially all of e98game's assets, player data may be transferred to the acquiring entity, provided that entity commits to upholding the standards set out in this Privacy Policy.

e98game uses cookies and similar tracking technologies — including web beacons and local storage — to operate the platform, remember your preferences, maintain your login session, and collect aggregated analytics data. The following categories of cookies are used on the e98game platform:

• Strictly Necessary Cookies: These cookies are essential for the e98game platform to function. They manage your login session, maintain your cashier basket during a transaction, and ensure security features operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Functional / Preference Cookies: These cookies remember your settings and preferences — such as your preferred language, currency display, and favourite game categories — so you do not need to re-enter them each visit. Disabling these cookies will result in a less personalised experience.
• Analytics Cookies: With your consent, e98game uses analytics cookies to understand how players navigate and use the platform. This helps us identify areas for improvement, optimise loading performance, and prioritise new features. Analytics data is aggregated and does not personally identify individual players.
• Marketing Cookies: Where consent is given, marketing cookies allow e98game to display relevant promotional content aligned with your gaming preferences. These cookies track visits to certain platform areas and may be used to measure the effectiveness of our promotional campaigns.

e98game's use of cookies does not extend to tracking your activity on third-party websites outside the e98game platform. Any third-party services embedded in or linked from our platform operate under their own cookie policies.

e98game retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply as general guidelines:

• Active Account Data: All personal data associated with an active e98game account is retained for the full duration of the account relationship plus a minimum period following account closure, as required by our licensing terms.
• KYC & Identity Documents: Identity verification documents are retained for a minimum of five (5) years following account closure, in compliance with applicable AML regulations.
• Financial Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years following the date of each transaction, in compliance with financial regulatory requirements.
• Customer Support Communications: Live chat transcripts and support email records are retained for a minimum of two (2) years from the date of the interaction to facilitate dispute resolution and service quality monitoring.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for as long as necessary to demonstrate compliance with consent obligations.
• Technical Logs: Server access logs and security event logs are retained for a maximum of twelve (12) months unless required for a longer period in connection with an ongoing security investigation.

When personal data is no longer required for any of the above purposes, e98game will securely delete or anonymise it using industry-standard data disposal procedures. Anonymised data — which can no longer be linked to any identifiable individual — may be retained indefinitely for statistical and platform improvement purposes.

e98game takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security framework includes the following controls:

• TLS/SSL Encryption: All data in transit between your browser or mobile device and the e98game platform is encrypted using TLS 1.2 or higher. This protects your login credentials, payment information, and personal data from interception during transmission.
• Encrypted Data Storage: Sensitive personal data — including KYC documents, financial records, and account credentials — is stored using AES-256 encryption in secured data centre environments with restricted physical and network access.
• Access Controls: Access to personal data within e98game's internal systems is restricted on a strict need-to-know basis. All staff with data access privileges undergo background screening and receive regular data protection training.
• Two-Factor Authentication: e98game strongly encourages all players to enable two-factor authentication (2FA) on their accounts. This significantly reduces the risk of unauthorised account access even in the event that login credentials are compromised.
• Penetration Testing & Security Audits: e98game's platform undergoes regular security assessments conducted by independent cybersecurity professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the unlikely event of a data breach affecting your personal information, e98game will notify affected players and relevant regulatory authorities in accordance with our legal obligations and within the timeframes required by applicable data protection law.

As a player or visitor whose personal data is processed by e98game, you hold a number of important rights in relation to that data. e98game is committed to facilitating the exercise of these rights promptly and without undue burden. Your rights include the following:

• Right of Access: You have the right to request a copy of the personal data that e98game holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data held by e98game is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that e98game delete your personal data. This right is subject to limitations where retention is required by law — for example, where AML regulations mandate retention of KYC and transaction records.
• Right to Restriction: You may request that e98game restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where processing is unlawful but you prefer restriction to erasure.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on e98game's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team via the support email [email protected] (plain text — not a clickable link), stating clearly the right you wish to exercise and the specific data concerned. e98game will respond to all rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days with notification to you.

The e98game platform is strictly intended for adults aged 21 years and above. e98game does not knowingly collect personal data from any individual under the age of 21. Registration on the e98game platform by a person under 21 constitutes a violation of our Terms & Conditions and this Privacy Policy.

If e98game becomes aware — through our age verification processes, KYC checks, or any other means — that personal data has been collected from an individual under the minimum age, we will immediately suspend the relevant account, delete the personal data collected in connection with that account, and return any real-money funds to the verified deposit source.

e98game employs age gate mechanisms at registration and cross-references date-of-birth submissions against identity documents during the KYC process to maintain robust minimum-age enforcement across all player accounts.

e98game operates as an internationally licensed platform, and the personal data we collect may be stored or processed in jurisdictions outside Pakistan. Where personal data is transferred internationally — for example, to third-party KYC providers, game software suppliers, or data centre infrastructure — e98game ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

International data transfers carried out by e98game are safeguarded through the following mechanisms:

• Data processing agreements with all third-party processors that impose binding data protection obligations equivalent to those applied by e98game.
• Use of data centre infrastructure providers that maintain internationally recognised security certifications such as ISO 27001.
• Contractual commitments from all overseas data recipients that restrict the use of personal data to the specific purposes for which it was shared.

By registering and using the e98game platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside Pakistan, subject to the safeguards described above.

e98game reserves the right to update, modify, or replace this Privacy Policy at any time. All changes will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players by email using the address on file at the time of the change.

We encourage you to review this Privacy Policy periodically to stay informed of how e98game is protecting your data. Your continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way e98game processes your personal data, please reach out to our dedicated support and data protection team through any of the following channels:

• Live Chat: Available directly on the e98game platform, 24 hours a day, 7 days a week.
• Email: [email protected] (plain text — not a clickable link). Response time: within 24 hours on business days.

When contacting us about a privacy matter, please provide your registered account username and a clear description of your query or request so we can assist you as efficiently as possible. For formal data rights requests, please state clearly which right you are exercising and the data concerned.

e98game is committed to resolving all privacy-related queries and complaints fairly, transparently, and within the timeframes described in this policy. We take every privacy concern seriously and will always respond with a substantive answer — not a templated acknowledgement.